Coronavirus - Information on bookings and cancellations
Season break until March 2021 – what comes next?
First of all, we would like to wish all of our guests the best for this still difficult and extraordinary time. We hope you and your families stay healthy!
First of all, we would like to wish you all the best for this extraordinary time. We hope that you and your families stay healthy and get through the crisis unscathed!
We thank you for the encouragement and the encouraging words that we have received so many times and wish you all all the best for the coming time and, above all, health!
But what comes next?
Until the end of February 2021, our Ministry of Health has generally prohibited accommodation for tourist purposes by ordinance (has at least announced to do so). If everyone continues to make an effort, adheres to the distance regulations, reduces social contacts to a necessary minimum and wears a mask indoors, then hopefully the restrictions will continue to have a positive effect and the number of infections will decrease.
If that is the case, we will open our doors again starting March 2021 for all guests who want to come to us in Ellmau and are also allowed to do so. It should be emphasized that so far (as of mid January 2021) in the entire Wilder Kaiser region not a single infection of a guest in an accommodation establishment has been confirmed.
Bookings and travel warnings:
Austria and the Tyrol region have been declared a risk area by several countries. Conversely, Austria has restricted entry in relation to most countries by a quarantine regulation.
In the region, you will probably be able to do corona tests at specially set up test stations in the coming winter season (as in the past summer season). We will be happy to do the registration for you.
For many travel countries, a quarantine regulation applies on the return journey. For Germany you can find details and the corresponding regulations for the federal states here. *
We understand, of course, if you think about postponing or cancelling your vacation because of the pandemic. We will of course not charge you any costs in the event of a cancellation, even if this occurs shortly before your arrival. You can therefore relax with us and hope that the travel warnings will be lifted again.
Of course, we have also made provisions in our house and we do everything to make your stay with us as pleasant and safe as possible. Fortunately, as a small apartment house, it's relatively easy for us. All general areas of the house are disinfected regularly, you will also find hand disinfection opportunities in the house. Our hand disinfectant is made by the local pharmacy and is based on alcohol.
This is how we keep ourselves and our guests healthy.
All of our employees were also tested for the coronavirus on a weekly basis during the summer season, so that in the event of an infection we could have quickly notified all relevant contact persons and thus avoid a larger group of people affected. Luckily, no one got sick during summer. Testing is currently suspended along with operations.
We look forward to seeing you again and are waiting for life finally coming back to our house!
Bookings in times of Covid-19:
We understand if you are currently worried despite the current positive development. You may even consider cancelling your trip or not making a booking for the future. We too are aware of our social responsibility as hosts.
Since there are many rumors and speculations, we would like to clarify the situation for bookings and cancellations in times of corona:
The situation is confusing and new information is constantly being added. We understand, of course, if you consider cancelling your holiday due to the current situation or if you are undecided whether you should book a holiday in the first place. Therefore you can rest assured:
If your arrival is not possible due to travel restrictions on your side or business suspension on our side, you are not obliged to pay any cancellation fees. We will either refund a deposit you have made or credit it to a future booking.
Of course, even without official restrictions, we do everything to find a good solution for both sides with all guests.
If there are special circumstances, please let us know - we are all currently worried. If you are planning a stay with us, just send us an email and we will arrange a suitable solution for you in case the situation has not got better enough until your stay.
The full cancellation conditions for the "normal case" can be found in the AGBH.
* Please understand that the information on the individual official regulations is not necessarily up-to-date due to the large number of rapidly changing regulations. Of course, we try to keep the information here as up-to-date as possible.