The pandemic is finally over! Corona is now endemic - what are the rules for bookings and cancellations now?

We hope you and your families are healthy and have come through the pandemic unscathed. Corona is now endemic, meaning it's a "completely normal" disease. There are no longer any officially mandated infection protection measures relevant for your holidays. How does it go from here?

Bookings and cancellations:

In the event that unforeseen developments or even new viruses emerge and government health protection measures become necessary again, we would like to inform you about our booking and cancellation policies:

If your arrival or stay becomes impossible or unreasonable due to official travel, operational, or return restrictions, you will not be required to pay any cancellation fees. Any deposit already made will either be refunded or credited toward a future booking—whichever you prefer.

This applies to situations such as general entry bans, return travel bans, mandatory quarantines (including for children under 12), business closures, etc. However, this does not apply if, at the time of travel, proof of vaccination or recovery is required for entry, stay, or return without quarantine, and you do not possess such proof without a verifiable medical reason. Personal refusal to be vaccinated does not constitute a valid exemption.

Should protective measures such as the 2G rule in restaurants, extended mask mandates, or mandatory testing be reinstated, these do not qualify as valid reasons for free cancellation.

That said, even in the absence of official restrictions, we always strive to find a fair and flexible solution together with our guests.

If you have special circumstances, please let us know. If you're planning a stay with us and want to be on the safe side, just send us an email. We’ll agree on a solution in advance that works for both sides in case the situation worsens before your arrival.

You can find the complete cancellation policy for regular cases the General Terms and Conditions for the hotel industry of Austria (AGBH). In case of a no-show or early departure, 100% of the arrangement price for the unused portion of the reservation will be charged as a cancellation fee.