Coronavirus - Information on bookings and cancellations
We're open again - what are the rules for bookings and cancellations?
First of all, we would like to wish you all the best for what continues to be an extraordinary time. We hope you and your families stay healthy and get through the crisis unscathed!
Thank you for the encouragement and the encouraging words that we have so numerously received! We wish you all all the best for the coming period and, above all, good health!
How does it go on?
At the moment, there are no longer any restrictions on entry to Austria from the vast majority of European countries. Only proof of immunization (vaccination or recovery) or a negative test must be carried. Registration prior to entry is also no longer mandatory.
The regulations can change on a daily basis - often faster than we can update the information here. We therefore ask you, if in doubt, to read the latest information on the information page of our Ministry of Health.
Bookings and cancellations:
It looks like we're going to have to get used to the permanent presence of the virus. We all hope, of course, that an efficient and effective therapy will soon be found, ideally also a reliable and safe vaccination, so that we can return to normal mode from crisis mode.
Since there are many rumors and speculations about the possibility and cost of cancellation in the event of cancellations, we would like to explain the situation for bookings and cancellations to you:
If your arrival is impossible or unreasonable due to official travel, operating or return restrictions, you are not obliged to pay cancellation fees. This also applies in the event that at the time of travel a vacation is only allowed with proof of vaccination and you do not yet have one.
We will either refund you a deposit or credit it to a future booking.
Even without official restrictions, we will of course try to find a solution with all guests that suits both sides.
If there are any special circumstances, please let us know - we are all confused at the moment. So if you are planning a stay with us, simply write us an e-mail and we will agree on a suitable solution for everyone in the event that the situation does not relax or even worsens before your stay.